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Orders can be shipped to the following countries only : Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Caymans Islands, Chile, China, Colombia, Costa Rica, Croatia, the Czech Republic, Denmark, United Emirates, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Lebanon, Luxembourg, Malaysia, Martinique, Mexico, New Zealand, the Netherlands, Norway, Oman, the Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russia, Scotland, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain (except Canaries Islands & Tenerife), Sweden, Switzerland, Thailand, Turkey, United Kingdom, Uruguay, USA and Venezuela.
What is the cost of postage?
Hotel (Paris and Paris region) : €12
Delivery in France (GEODIS) : €12.50
International delivery (GEODIS) :
Zone 1 : €18
Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Norway, Portugal, Spain (except Canaries Island and Tenerife), Scotland, Sweden, Switzerland, the Netherlands, Turkey and United Kingdom.
Zone 2 : €22.50
Bulgaria, Croatia, Estonia, Hungary, Poland, Czech Republic, Romania, Slovakia and Slovenia.
Zone 3 : €27.50
Argentina, Australia, Brazil, Canada, Caymans Islands, Chile, China, Colombia, Costa Rica, Emirates, French Guiana, Guadeloupe, Hong Kong, Iceland, India, Indonesia, Japan, Lebanon, Malaysia, Martinique, Mexico, New Zealand, Oman, the Philippines, Qatar, Reunion, Russia, Singapore, South Africa, South Korea, Thailand, Uruguay, USA and Venezuela.
How can I get my order delivered to my hotel?
The order must be made at least 4 days before your arrival. Your order will be delivered to your hotel 24 hours before your arrival date and on Friday if you arrive on a Saturday/Sunday/Monday.
Your hotel must have a reception-desk. No deliveries to holiday rental accommodation nor to rental agencies.
Please note, delivery to hotels is only possible in Paris (postcode 75) and close suburbs of Paris (postcode 92, 93, 94).
Once you selected “Delivery at your hotel in Paris”, please don’t forget to complete the following information :
If your country is not on the list of destinations to which we ship orders, you can have your order delivered to your hotel in Paris, or collect it from one of our two collection points.
Your order will generally be delivered within four (4) working days with GEODIS in France and in other countries.
Please note that the abovementioned delivery estimates are valid in normal working conditions. Deliveries may be delayed in case of postal strikes, transport disruptions or adverse weather conditions.
The Paris Convention and Visitors Bureau takes no responsibility for any eventual delay in delivery to an incorrect address or for any malfunction in transport services of national or international postal services.
Orders paid for with a credit card will be dispatched the day after they have been processed online. Orders processed on Friday and during the weekend will be dispatched the following Monday.
Yes! You simply enter the delivery and billing addresses separately in the fields provided :
You can collect your order in one of our information centres:
You can collect your order in one of our two welcome centres, when you want between 10am and 6pm (Hôtel de Ville welcome centre). If you choose to collect your order from our information centre at Gare du Nord, it will be available on your chosen day between 9am and 4.30pm.
As indicated in our Terms of Sale, tickets purchased via parisinfo.com cannot be refunded or exchanged.
When you come to collect your order, you must present your order confirmation e-mail as well as a piece of ID.
If you do not have your order confirmation with you, we will ask you to provide ID in the name of the person who placed the order online.
Your order will be available during a period of 2 months following the collection date selected online.