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What is the cost of postage?
Hotel (Paris and Paris region) : €12
Delivery in France (GEODIS) : €12.50
International delivery (GEODIS) :
Zone 1 : €18
Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Norway, Portugal, Spain (except Canaries Island and Tenerife), Scotland, Sweden, Switzerland, the Netherlands, Turkey and United Kingdom.
Zone 2 : €22.50
Bulgaria, Croatia, Estonia, Hungary, Poland, Czech Republic, Romania, Slovakia and Slovenia.
Zone 3 : €27.50
Argentina, Australia, Brazil, Canada, Caymans Islands, Chile, China, Colombia, Costa Rica, Emirates, French Guiana, Guadeloupe, Hong Kong, Iceland, India, Indonesia, Japan, Lebanon, Malaysia, Martinique, Mexico, New Zealand, Oman, the Philippines, Qatar, Reunion, Russia, Singapore, South Africa, South Korea, Thailand, Uruguay, USA and Venezuela.
How can I get my order delivered to my hotel?
The order must be made at least 4 days before your arrival. Your order will be delivered to your hotel 24 hours before your arrival date and on Friday if you arrive on a Saturday/Sunday/Monday.
Your hotel must have a reception-desk. No deliveries to holiday rental accommodation nor to rental agencies.
Please note, delivery to hotels is only possible in Paris (postcode 75) and close suburbs of Paris (postcode 92, 93, 94).
Once you selected “Delivery at your hotel in Paris”, please don’t forget to complete the following information :
Your order will generally be delivered within four (4) working days with GEODIS in France and in other countries.
Please note that the abovementioned delivery estimates are valid in normal working conditions. Deliveries may be delayed in case of postal strikes, transport disruptions or adverse weather conditions.
The Paris Convention and Visitors Bureau takes no responsibility for any eventual delay in delivery to an incorrect address or for any malfunction in transport services of national or international postal services.
Orders paid for with a credit card will be dispatched the day after they have been processed online. Orders processed on Friday and during the weekend will be dispatched the following Monday.
Yes! You simply enter the delivery and billing addresses separately in the fields provided :
1) Enter your billing address in the field provided
2) Select the “Delivery address different as billing address” box
3) Indicate the delivery address wished
You can collect your order in one of our information centres:
When you come to collect your order, you must present your order confirmation e-mail as well as a piece of ID.
If you do not have your order confirmation with you, we will ask you to provide ID in the name of the person who placed the order online.