Disabled / Transport

Public transport and disability in Paris and the Paris region Everything you need to know about getting around Paris and the Paris Region on public transport with a disability

Everything you need to know about getting around Paris and the Paris Region on public transport with a disability

Public transport

Accessible buses

63 Paris bus lines are fully accessible. A bus line is considered to be accessible when all vehicles are equipped with a retractable on-board ramp, and when at least 90% of the stops on the line are adapted (raised pavement).

To find out which bus lines or stops are accessible, visit the website IDF Mobilités
*NB: line 40 and RoissyBus are not fully accessible

Accessible metro lines

The Paris metro network is not fully accessible. Only line 14 is fully accessible. It crosses Paris, from the ‘Olympiades’ station in the 13th arrondissement, to the ‘Mairie de Saint-Ouen’ station in the north-west of the capital.

NB: before your journey, remember to check which lifts are/are not working in the station.

The new stations built to extend existing lines (1, 4, 11, 12) or create new lines (15, 16, 17, 18) are or will be accessible, depending on the progress of the work, with the necessary installations to enable you to be autonomous.

In addition, to ensure the safety of all passengers, especially people with visual impairments, all platforms on all metro lines are secured:

either with platform edge doors (lines 1, 4, 13, 14)
or with platform edge warning strips (all other lines)

If you are hearing impaired or deaf, some metros have visible announcements (1, 2, 3, 5, 9, 13, 14) and audible announcements (1, 2, 3, 4, 5, 9, 13, 14). This equipment is included in all new rolling stock.

Accessible tramways

The 8 lines of the RATP Tramway network in Paris and the Paris region are fully accessible to everyone. They are also equipped with information terminals showing the waiting time and destination of the next two trams.

Accessible RERs and Transiliens

The RER and Transilien network in Paris and the Paris region is shared between two companies:

the RATP: operates a part of lines RER A and B
the SNCF: operates lines H, J, K, L, N, P, R and U

Accessibility and conditions of use may vary slightly from station to station. All RER lines A and B are fully accessible.

More information

on IDF mobilités / Accessibility
If an RATP station, you can contact an agent directly, using the easily accessible and easily identifiable call points and interphones located on all station platforms and near control lines.
Contact RATP: 3424 (From 7am to 9pm from Monday to Friday and from 9am to 5pm Saturday, Sunday and public holidays)
If an SNCF station, you must book assistance via the Assist'enGare platform at least 24 hours before your journey. By telephone in France by dialling 32 12 every day between 8am and 8pm (no surcharge, regardless of operator, including mobile phones) or from abroad by dialling +33 (0) 9 72 72 00 92 every day between 8am and 8pm (price of a local call), or by booking form

Fares

If you have a Disability Card, whether you are a French resident or a foreign visitor, you and the person accompanying you may be eligible for special fares throughout the Paris region public transport network. The fare may be free or reduced, depending on your disability.