Whether you’re coming to Paris for pleasure or business, by yourself, with your family or with a group, we’re happy to assist you to plan your trip!
For any tourist information requests, our Official Tourism Concierge Paris je t’aime and its team of experts are on hand to assist you:
| Contact channel | Contact details | Opening hours and availability |
|---|---|---|
| Telephone Advisor | +33 (0) 1 49 52 42 81 | Monday to Friday, 9am to 6pm |
| +33 (0) 7 63 47 35 55 | Monday to Friday, 9am to 6pm (closed at weekends) | |
| Tourist Information Email | [email protected] | Response within 24 hours on weekdays (closed at weekends) |
| Ticket Office (bookings, e-tickets, refunds) | [email protected] | +33 (0) 1 84 16 08 76, 7 days a week from 8am to 9pm |
| Artificial Intelligence Assistant | +33 (0) 1 49 52 42 81 | 24 hours a day, 7 days a week |
Our official tourist information points welcome you throughout the region:
As part of our environmental approach, we no longer send out documentation and invite you to consult articles, practical addresses, ideas and inspirations directly on our website and on our Paris je t'aime App available on the App Store and on Google Play. However, it is possible to get a free Paris map-guide (in French or English) from one of the following partner kiosks:
All the tickets you need for your stay in Paris can be found and booked on our online ticketing in total security.
Organise your visit to Paris with ease!
Are you a travel agency, tour operator, coach operator, charity, educational institution or works council? Our dedicated team is here to help you organise your group visits and book tickets in bulk.
Do you have a question or are you planning a visit?
Our team is available 7 days a week, from 8am to 9pm.
📧 [email protected]
☎️ 01 84 16 08 76
You can send your application directly to [email protected].
You can contact [email protected] directly. In addition, our media space is designed specifically for journalists.
You can check out our guide Visiting Paris with a disability, which provides practical advice on topics such as: discounted transport fares and cultural sites, public transport accessibility, latest accessibility news, as well as information on accessible accommodations and accessible restaurants... If you haven't found the answer to your question, you can contact our Official Tourism Concierge Paris je t’aime.
We also invite you to visit our Frequently Asked Questions section (FAQ) where you’ll find practical advices and answers to your questions.
You didn’t find the answer to your question or you have another request? Please do not hesitate to contact the department concerned by filling the contact form below. We’ll do our best to get back to you as soon as possible.
