Reviews Official Paris City Pass

I bought the Paris City Pass City. I tried to book The Eiffel Tour and Louvre but the office did never return my request. I called, e-mailed and even wrote in whatsapp but no one ever replied. We have not visited Eiffel Tour and Louvre so it was a big waste of time.

Everything was great, the application is clear, prices are acceptable. The card and its tickets work great in the Wallet app on the iPhone. I have only good memories related to using it.

Die Auswahl der Aktivitäten war gut. Man sollte frühzeitig reservieren !

Perfect!
Quick and easy...

The service you have provided to book museums and other activities have been helpful in general. There were confusion with regards to how and a simple guide with steps would help. I actually contacted customer service by emails and by telephone to your office last week. The lady staff was helpful and patient. When she couldn’t answered my questions, she went to search then called me back. And the issue was resolved mostly.

It was easy to understand

The best pass out there. We choose the culture pass and could visit 4 activities included the Louvre and the Eiffel tower. It was totally hassle free, we didnt need to be the endless queres.

A very convenient way to gain entrance to some popular sites in Paris.
We had passlib City, where one drawback is that it works with two categories. Cat.1 gives optional access to three slightly lower priced locations, and Cat. 2 in the even higher price level. It would increase flexibility if, for example, five options in Cat. 1 could also be chosen.

It was lovely that the Paris Pass Lib (3activities) worked really well.
The Navigo card was a little troublesome as i didnt have a card to travel after arriving at Gare du Nord. It was easier for me to download RATP app and buy a nagivo card and a day pass. There was an alternative to buy the card from Eorostat as well.
We had a lovely time at Paris, will definitely visit soon.

It was a good deal and easy to use. Everything went well.

Great experience for me. but the time slot availability and slot allocation could have been better. Because I experienced that the slot allocation is very stringent and sometimes very difficult to choose to.

Apart from that, it was great.

Such a convenient, hassle-free way of organizing our time in Paris! And their customer service actually responds and supports the clients ^^

This is probably best to purchase and download while you are planning your trip. The "big" things like the Louvre and the Eiffel Tower require advanced reservations and it can take a couple of days to process. We didn't plan ahead and that was tricky, but we still got things figured out. Scanning through the ticket options lead us to the Jardin des Plantes which we knew nothing about and was delightful. A good value and easy to use.

Such an amazing team. Very proactive and every query of mine was addressed diligently and proactively.

good

Really useful pass with many interesting choiches available.
A suggestion to improve your service: there are too many different ways to book each chosen experience. For example for Orsay museum I downloaded the ticket directly from your app (good!) while I had to show my Passlib on the venue location for others, some must be booked in advance on their site while others not.
I am "digital" enough so this wasn't a problem for me, but other users may find it a bit confusing.

I thought the pass was a great way to start exploring Paris. I did several activities I would never have found on my own (perfume making, personal audio walking tours) that I really enjoyed. I had a little trouble knowing which number to use for the external booking sites, but everything worked out okay. Overall a great pass for people experiencing Paris for the first time or who aren’t really sure what they want to do.

Compensa muito esse passe. Tive um problema com a minha reserva no Louvre, eles confirmaram por email a data que eu queria mas emitiram os bilhetes com a data errada e só reparei no dia. Mandei email logo cedo e eles resolveram a situação, impecável!

For BigBus the code wasn't available, so I chose Tootbus.
For Louvre and Eiffel it's uncomfortable to make the reservation with minimum 48h in advance.
For Bateau Parisien I had to wait in line and take the ticket from the cash office.
So, I was not so enthusiastic about this experience.

Just gave on more star because of the excelent help give by the staff at the turism post next to the Eiffel tower.
Could be better. I experienced problema when I tried to visit the tower.
As the Louvre, a date and time must be arranged before visiting. Only, on the internet, the Paris Je T'aimes this information was not obvious and the QRcode was missleading, as I thought the tickets would be discounted directy. And the APP is mandatory too. Not so obvious too. As it wouldn't be for the Turism office to be Open, just by chance, I would have simply missed something. The only activity I went straight through, was in Pompidou museum where the QRcode worked perfectly. I just felt I was the first to show my Paris City pass at some places...

Good experience

The use of the app on an iPhone is a little clunky. When I tried to register multiple pass numbers to make reservations at the Eiffel Tower, the user interface did not work. Also, I had requested assistance with getting tickets at 5:30 PM when my son (who is not on the pass since he is under 18 and gets into museums free) purchased tickets through the Eiffel Tower website, but this was not accommodated, so now our family will go to the Eiffel Tower at separate times instead of together.

Disappointed that the app did not allow us to book for multiple people and this wasted a lot of my time, but the help desk did resolve the issue by taking the booking via email.

It's worth the money to buy!
Had an issue to book the Eiffel Tower, but staff helped me to sort out very quick!

Good way to pay upfront for attractions in Paris. Good selection of activities to choose from in each category. Would recommend ordering the pass as early as possible as there is a short waiting period before you receive the pass. Most attractions are walk-up and don't require pre-booking and those that are do book up quickly.

Di per sé è comodo, bisogna però chiarire meglio le modalità di utilizzo delle singole esperienze, molti biglietti inoltre richiedono comunque la prenotazione di data e ora, e non si capisce quali finché non scarichi il biglietto.
Attenzione che una volta scaricato il ticket non si può più modificare!

Pompidou was closed both times I tried to go because they were on strike. Such an authentic French experience!

Subsequent description were not in English. That made it difficult to understand how to coordinate the online ticket and schedule times for entrance to the two most popular museums. Definitely need to improve on instructions.

Very helpful in getting our reservations booked!

I found the site very difficult to navigate and booking tickets for the Louvre/ Eiffel tower should have been easier than filling out the form and waiting for a response to them negotiate a time via email. It was very difficult to find out who to contact for questions when out of Paris and no number to contact.
I did like that the pass included most important sites but could have also been cheeper.

Great, everything works well with the pass.

Great service within hours of an internet inquiry.

The pass was a great way to see the city and everything worked perfectly. It made our vacation stress free.

Well, I got some tours but the Louvre did not accept my pass and asked me to buy a ticket there as the slots were booked.
Also, I booked the Pantheon and when I went there it was closed for the whole day.
So atleast the pass should help us book more easily. I was in Paris for only a couple of days.

Booking the reservations should be more straightforward using only the app and also the website crushes too often

最低です
二度と使いません
使い方が分からずパリ観光局に行きましたが
不親切でした
パスも使いづらくて二度と使いません

There are IT issues with QR codes.

Our codes were not readable by Tootbus and some places.

There should be more cooperation between tourism agencies and attractions sites.

Rather than emailing for booking some activities, there should be a link or direct booking ability.

Some of famous attractions sites should have more than French language as Paris is an international metropolis frequently visited by foreigners

This tool is a handy way to visit the attractions Paris offers!
It takes a little time to get familiar with it but then its great. You can easier and quicker entrance to the attractions

Terrible experience. No good indicated that you always need the bar code and the reservation with you. Not possibke to book the Louvre. We were asked to book only 48 hours priors to the vidit, but then everything was booked for yhe next days. All 5 attractions were more expansive than the attractions took separately. So, really a scam. We' ll never buy such a pass again!

Worked well and all tickets received via the App.

I don't see the value in the Paris PassLib city pass. You don't save any money on attractions. The only advantage is that you get to skip the ticket line with the pass. HOWEVER, you can also skip the ticket line by buying your ticket online at the attraction website. Either way, you will still have to wait in the security lines. The MAIN DISADVANTAGE of the Paris PassLib is that you can't talk to a human if you have an issue with the Pass, and it takes them 48 hours to respond to an email (if they respond at all). If you are in Paris for a short trip (1-4 days), that response time can be a major problem if you make a mistake when ordering your tickets (like I did). Also, there is no easy way to rectify the problem on the APP. If you accidentally book the wrong attraction (like I did), you have to contact the museum/attraction directly to ask for a cancellation, and they don't always answer the phone, nor do they always speak English. I wouldn't buy this pass again, and I don't recommend it to anyone else because you can do all your bookings online directly without the APP and the awkward hassle of using it.

Consider this: If you are a person who is planning a visit 6 months before, and are willing to schedule your holiday day by day in advance, this card might suit you well.

BUT: If you are on a tighter schedule you won't get all the benefits promised. For visiting Galeries Lafayette, the Louvre and the Eiffel Tower, you need to contact the Tourist office via a form, and the personal will book your visit. We were in Paris for five days in the end of April, and during that time didn't even get an answer to our request. It is in fact still pending, after a week. They promise to answer the request in 24 max 72 hours, but this was not true in our case. I visited the Tourist Office and they said that everything was fully booked. I can't understand why they didn't even bother to send an answer to our request. Really frustrating and an old fashioned way to make reservations. Also, the PassLib Eiffel Tower ticket won't qualify you to the top, only to the second floor.

Still, some of the attractions (eg. the Bus Tour) were easily arranged by simply activating the Attraction in the app and showing the QR code to the bus driver. This is how I thought it would work.

Some, like Musée de'l Orangerie, needed a time slot booking to the museum and activation of the QR code. For Musée d'Orsay, you needed to book your visit separately via a link from the app.

With this card we ended up not saving so much money as we thought. Using the app was generally quite complicated and frustrating, because the reservation procedures for each attraction were slightly different. Paris Tourist Office has a lot to do if they want this App to work during the Olympics 2024. My Dad would not be able to make the reservations.

Positively thinking: we visited some attractions that we wouldn't have done without this card (and without the reservation disappointments).
And: we enjoyed Paris a lot!

very responsive and efficient. i’m looking forward to visiting your beautiful country!

merci

Very nice pass.

Difficult booking process for the two main attractions, Eiffel Tower and the Louvre. Not only was the very limited timeslots, but when you selected one, it turns into a negotiation via email, and is not a real-time booking process/system. We couldn't use these two passes during our weekend visit, which made the Paris Pass poor value for us.

I think this card is really helpful and easy to use but I had a problematic case. I attented to Seine River cruise but I didnt take champaigne, for this reason, the cruise was counted as A group activity. My plan was using this cruise as B group activity. My A activities became 3/3 and I had to pay money for a museum.(Armee)

Easy and Reasonable Merci de m'avoir aide

You should give clear instructions how to use the card, that the qr-code is not enough! We embarrassed ourselves at the Museum of d’Orsay today because we did not understand that.

I reckoned that it was too confusing to have to research few different passes available in the market.

The app seems confusing perhaps it should add on the ticket price or have some AI to help choose and plan dates directly rather than have to email and receive negative replies the next day which might be too late for some tourists.

The great thing about the app is it does help save time queueing

Der Paris City Pass bietet viele Möglichkeiten, Aktivitäten zu reservieren. Auch für jemand, der schon 3 x Paris besucht hat wie uns. Die MitarbeiterInnen bei Paris Je t'aime antworten prompt auf Fragen per Mail und geben Hilfestellung. Allerdings war das Einbuchen online bei meinem Mann und mir etwas hakelig, vermutlich bedingt durch unser schwaches Internet zu Hause. Darum ein Punkt Abzug.
Paris ist immer eine Reise wert, im Massentourismus unserer Zeit darum besser mit Reservierung und Zeitfenster.