Discover all the resources made available to you by the tourist office to facilitate your access to tourist information in Paris.


Making the website accessible to everyone

FACIL'iti makes the web content of more accessible according to your needs, whether they be motor, sensory and/or cognitive related.

Start benefiting from this customized browsing by creating your profile with information on your particular condition (this data will be kept confidential). Browsing and the content of will instantly adapt to your needs. FACIL'iti works on all digital media.

Use FACIL'iti to browse on

Accessibility at our Hôtel de Ville information centre

Come and visit us and ask for information at 29 rue de Rivoli - Paris 4th, metro stations Hôtel de Ville (lines 1 and 11) and Châtelet (line 14 accessible).

Our reception area is suited to people getting around by wheelchair: elevator access, automatically opening door, spacious for moving around, adapted reception desks and digital JCDecaux terminal, etc.

In addition to the ACCEO service for people who are deaf or hearing-impaired, one of our ticket desks is equipped with a magnetic induction loop for hearing impaired people fitted with a hearing device.

Blind people can get around confidently as potential obstacles in areas of circulation have been neutralized. To ensure that you do not miss your turn at the information desks, the visual display announcing the next number is coupled with a sound announcement.

The tourist office is also equipped with seats if you wish to relax.

In order to welcome all visitors, our team is aware of different types of disability and is available should you require any help such as: taking a ticket from the ticket dispenser at the entrance, getting a brochure, etc.


Facilitating communication between deaf or hearing-impaired people and our reception-desk team

Since June 2017, the Paris Convention and Visitors Bureau has made it possible for people who are deaf or hearing-impaired to come and ask for information at the main office Hôtel de Ville (29 rue de Rivoli, Paris 4th), and communicate with our team thanks to the service ACCEO.

Go to one of the reception-desk staff. They will indicate a desk equipped with a webcam, a microphone and speakers and will be able to converse with you with the help of an operator specialized in French sign language (RSA) or by instant speech transcription.

ACCEO operators are available from Monday to Friday, from 9am to 12.30pm and from 1.30pm to 5.30pm.

Information on visiting Paris with a disability

To help you plan your trip to Paris and find ideas for visits and leisure to suit you, you can consult the section Visiting Paris with a disability, on You will find information on:

  • modes of transport for getting to Paris with a disability, by plane, by train, by car (direct access to the file Transport and disability, how to get to Paris);

  • modes of transport for getting around Paris with a disability, by public transport like buses, metros, trams, RER, or by private transport like taxis (direct access to the file Getting around Paris with a disability);

  • tourist accommodation adapted to people with disabilities: apartment hotels, campsites, hostels, etc. (direct access to the file Accommodation and disability, or by advanced search engine here);

  • adapted places to eat at: restaurants, brasseries, cafes, etc. (direct access to the file Restaurants and disability, or by advanced search engine here);

  • adapted exhibitions: museums and monuments (direct access to the file Culture and disability, or by advanced search engine here);

  • adapted leisure activities: cinemas, theatres, cabarets, theme parks, zoos, swimming pools, shopping, parks & gardens, boat trips, bus tours, little train tours or walking tours (direct access to the file Leisure and disability, or by advanced search engine here);

  • other practical information: specialist incoming travel agencies, adapted public toilet facilities, rental of medical equipment, etc. (direct access to the file Practical information for disabled visitors).

Note 1: information on the accessibility of a place or an activity featured on is provided, when available, on each individual fact file, under the title heading, ‘DISABILITY’.

Note 2: Given the huge number of places and activities listed on, please be informed that much of the accessibility-related data is only declarative and we therefore strongly advise you to contact the place or service provider ahead of your visit to check that the proposed facility or service meets your requirements.

We also publish the guide Accessible Paris 2019-2020, which lists the information that you will find on our website.

Don't forget to bring documentary proof of your disability, which will entitle you to preferential rates and access to the vast majority of museums and monuments in Paris.

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