From November and throughout the period of the 2024 Olympic and Paralympic Games, we welcome you to our new premises at 101 quai Jacques Chirac, Paris 15.
You can get there by public transport:
Or by car, with the possibility of parking in one of the PMR spaces at 9 and 14 rue Jean Rey (180m).
Our new reception area is fully accessible on one level, with automatically opening doors that make it easy to move around. In addition, there are several seating areas in the café and exhibition area, to make your visit as comfortable as possible. Toilets are also available on site.
In addition to the ACCEO solution for the deaf and hard-of-hearing, one of our ticket offices is equipped with a magnetic induction loop to improve listening comfort for people with hearing aids.
To welcome everyone, our team is aware of the various disabilities and is at your disposal if you need any assistance concerning your stay in Paris or your visit to SPOT 24.
Don't hesitate to consult the simplified map of our reception area to help you find your way around before your visit
To help you organise your trip to Paris and find ideas for visits and leisure activities adapted to your needs, you can consult our section Staying in Paris with a disability.
You'll find information on :
Tourist accommodation adapted for people with disabilities, under Accommodation and disability;
Adapted restaurants: restaurants, brasseries, cafés, bars, under the heading Restaurants and disability;
Cultural sites: museums and monuments, under Culture and disability;
Adapted leisure activities: cinemas, theatres, cabarets, amusement parks, zoos, swimming pools, shopping, parks, guided tours by boat, bus, mini-train or on foot, see Leisure and disability.
Don't forget to bring your proof of disability with you, which will entitle you to special rates and access to the vast majority of museums and monuments in Paris.
To help you plan your stay in Paris, we've set up an application called MyParisJetaime to list accessible sites that are adapted to your needs (accommodation, restaurants, cultural venues) and located around your position or a specific address.
Still haven't found the information** you're looking for?
Note 1: given the large number of activities and venues listed on parisjetaime.com, we would like to point out that much of the information on accessibility is purely declarative, and that it is therefore strongly recommended that you contact the venue before your visit to check that the service on offer is suited to your needs.
Note 2: Acceo facilitates communication between our agents and people who are deaf or hard of hearing. When you arrive at the SPOT24 main office:
Following the publication in the JO of 22/04/17 of the decree of 19/04/17 setting out the content and procedures for distributing and updating the accessibility register to make the decree of 28/03/17 applicable, the Office / reception desk Hôtel de Ville - Rivoli is making a public accessibility register available to its users, the aim of which is to inform the public of the degree of accessibility of the facility.
Public accessibility register for the SPOT 24 - Bir Hakeim
Appendix (description of tools, accessibility of the Hôtel de Ville - Rivoli reception area, awareness-raising for the reception team and tourist information provided)