Disabled

Accessibility

Discover all the resources made available to you by the tourist office to facilitate your access to tourist information in Paris.

Where to find us

From November and throughout the period of the 2024 Olympic and Paralympic Games, we welcome you to our new premises at 101 quai Jacques Chirac, Paris 15.
You can get there by public transport:

  • Metro line 6, Bir-Hakeim (180m)
  • Bus 30, Bir-Hakeim station (200m) and bus 82, Champs de Mars station (250m)
  • RER C, Champs de Mars Tour Eiffel (250m)

Or by car, with the possibility of parking in one of the PMR spaces at 9 and 14 rue Jean Rey (180m).

SPOT 24 accessibility:

Our new reception area is fully accessible on one level, with automatically opening doors that make it easy to move around. In addition, there are several seating areas in the café and exhibition area, to make your visit as comfortable as possible. Toilets are also available on site.

In addition to the ACCEO solution for the deaf and hard-of-hearing, one of our ticket offices is equipped with a magnetic induction loop to improve listening comfort for people with hearing aids.
To welcome everyone, our team is aware of the various disabilities and is at your disposal if you need any assistance concerning your stay in Paris or your visit to SPOT 24.

Don't hesitate to consult the simplified map of our reception area to help you find your way around before your visit

DOWNLOAD THE SIMPLIFIED PLAN

Visiting Paris with a disability

To help you organise your trip to Paris and find ideas for visits and leisure activities adapted to your needs, you can consult our section Staying in Paris with a disability.

You'll find information on :

Don't forget to bring your proof of disability with you, which will entitle you to special rates and access to the vast majority of museums and monuments in Paris.

My Paris Je t'aime

To help you plan your stay in Paris, we've set up an application called MyParisJetaime to list accessible sites that are adapted to your needs (accommodation, restaurants, cultural venues) and located around your position or a specific address.

Still haven't found the information** you're looking for?

  • You can consult our FAQ
  • For any questions specific to disabled visitors, you can contact our Disability Department by email: [email protected] or by telephone on 01 49 52 53 00.

Note 1: given the large number of activities and venues listed on parisjetaime.com, we would like to point out that much of the information on accessibility is purely declarative, and that it is therefore strongly recommended that you contact the venue before your visit to check that the service on offer is suited to your needs.

Note 2: Acceo facilitates communication between our agents and people who are deaf or hard of hearing. When you arrive at the SPOT24 main office:

  1. Speak to a receptionist
  2. He/she connects to a workstation equipped with Acceo
  3. The exchange can begin thanks to the operator specialised in French Sign Language (LSF) or Instant Speech Transcription (TIP). Please note that Acceo operators are only available Monday to Friday, from 9am to 12.30pm and from 1.30pm to 5.30pm.
    ©Acceo

Public accessibility register

Following the publication in the JO of 22/04/17 of the decree of 19/04/17 setting out the content and procedures for distributing and updating the accessibility register to make the decree of 28/03/17 applicable, the Office / reception desk Hôtel de Ville - Rivoli is making a public accessibility register available to its users, the aim of which is to inform the public of the degree of accessibility of the facility.

Public accessibility register for the SPOT 24 - Bir Hakeim

Appendix (description of tools, accessibility of the Hôtel de Ville - Rivoli reception area, awareness-raising for the reception team and tourist information provided)

more ideas