Everything OK with PassTransport and its collection at the office.
I regret I had to go to your office to collect it. I would have appreciated possibility to collect it in any Underground ( Metro) station.
The tickets weren't available after one use, but I went to the office and they resolved the situation giving us another tickets that were enough for the 3 days my family and I were staying.
Bad tickets but great solution to the problem.
Wonderful value for money but it often fails if it comes near anything magnetic like a mobile phone. Having to get it replaced is relatively easy but an inconvenience if you are in hurry to make it to
a booked time for a tour etc
the Paris Visite ticket was extremely handy. Just enter the ticket at the turnstile at the start of each journey. Very simple.
Only shame is it only lasts for 5 days. Would have liked a 7 day Pass.
Very courteous and informative individuals who explained in great detail and helped us immeasurably to enhance our Paris experience.
Dear customer,
We are very sorry to hear that you have lost your ticket. We understand how frustrating this can be.
As this is a single paper ticket, we are unfortunately unable to issue duplicates. We would like to inform you that we also offer rechargeable magnetic cards (Pass Navigo Easy). These can be recharged as and when you need to, and are easy to use on your journeys.
We hope you find this option useful. Should you require any further information or assistance, please do not hesitate to contact our customer service department.
Superbly useful!
The only thing you should improve is declare more specifically the pickup place of the tickets - was a bit hard to find (as a foreigner).
Fantastic!
We used the pass a lot and for the price it was well worth it!
Fabulous customer service. Thank you.
My only recommendation would be to transfer all tickets to the app (even for tourists). The magnetic strip on our tickets often failed which resulted in lost time queuing.
Our guide was very helpful. This was my first time in Paris and I had tried to research which Metro to take. Unfortunately my internet was not working at the time, so the gentleman working in the tourist board wrote down instructions of how to get to our hotel.
Pre paying for the metro tickets worked out great.